1. Introduction
At IQ Source, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we care for your personal data when you visit our website or use our services, and will inform you about your privacy rights and how the law protects you.
2. Information We Collect
We may collect, use, store, and transfer different types of personal information about you, which we have grouped as follows:
2.1. Identity Information: Includes first name, last name, username, or similar identifier.
2.2. Contact Information: Includes billing address, delivery address, email address, and telephone numbers.
2.3. Transaction Information: Includes details about payments to and from you, and other details of products and services you have purchased from us.
2.4. Technical Information: Includes IP address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
2.5. Profile Information: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
2.6. Usage Information: Includes information about how you use our website, products, and services.
2.7. Marketing and Communications Information: Includes your preferences for receiving marketing from us and our third parties, and your communication preferences.
3. How We Collect Your Personal Information
We use different methods to collect data from and about you, including:
3.1. Direct Interaction: You may provide us with your identity, contact, and financial information by filling out forms or by corresponding with us by mail, phone, email, or otherwise.
3.2. Automated Technologies or Interactions: As you interact with our website, we may automatically collect technical information about your equipment, browsing actions, and patterns.
3.3. Third Parties or Publicly Available Sources: We may receive personal information about you from various third parties and public sources.
4. How We Use Your Personal Information
We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:
4.1. When we need to perform the contract we are about to enter into or have entered into with you.
4.2. When it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
4.3. When we need to comply with a legal or regulatory obligation.
5. Disclosure of Your Personal Information
We may share your personal information with the parties set out below for the purposes set out in section 4 above:
5.1. Service providers who provide us with IT and system administration services.
5.2. Professional advisers, including lawyers, bankers, auditors, and insurers.
5.3. Tax, regulatory, and other authorities.
5.4. Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.
6. Data Security
We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know.
7. Data Retention
We will only retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
8. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal information. These include the right to:
8.1. Request access to your personal information.
8.2. Request correction of your personal information.
8.3. Request erasure of your personal information.
8.4. Object to processing of your personal information.
8.5. Request restriction of processing your personal information.
8.6. Request transfer of your personal information.
8.7. Withdraw consent at any time.
If you wish to exercise any of the rights set out above, please contact us using the information provided in the contact section.
9. Cookies
We use cookies and similar technologies to enhance your browsing experience, analyze site usage, and assist in our marketing efforts. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.
10. Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
10.1. Promotional Offers from Us: We may use your identity, contact, technical, usage, and profile information to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services, and offers may be relevant to you.
10.2. Third-Party Marketing: We will obtain your express consent before sharing your personal information with any company outside of IQ Source for marketing purposes.
11. International Transfers
We share your personal information within IQ Source. This may involve transferring your data outside of your country of residence.
We ensure that your personal information is protected by requiring all parties involved to follow the same rules when processing your personal information.
12. Security Measures
12.1. We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. These measures include:
- Data encryption in transit and at rest
- State-of-the-art firewalls
- Intrusion detection systems
- Continuous security monitoring
- Regular backups
12.2. We limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal information on our instructions and are subject to a duty of confidentiality.
12.3. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
13. Retention Period
We will only retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
14. Changes to This Privacy Policy
We reserve the right to update this privacy policy at any time. We will provide a new privacy policy when we make substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.
15. Contact
If you have any questions about this privacy policy or our privacy practices, please contact us at:
16. Complaints
You have the right to make a complaint at any time to the supervisory authority for data protection issues. However, we would appreciate the opportunity to deal with your concerns before you approach the supervisory authority, so please contact us in the first instance.