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Articles about AI & Automation

Honest analysis of AI applied to real operations. No hype, just judgment: what you control, what you can prove, and what to build that your competitors can't.

AI humanizers change what your customer emails promise
AI & Automation
· 4 min read

AI humanizers change what your customer emails promise

Pawel Huryn tested five AI humanizers on work text. The most faithful changed the meaning 18 times. The one that beat the Pangram detector changed it 120 times.

AI humanizers work-humanizer Pangram
AI Copy Reads Vague. Aircraft Manuals Show the Fix
AI & Automation
· 5 min read

AI Copy Reads Vague. Aircraft Manuals Show the Fix

Karpathy asks his AI to write in ASD-STE100, the controlled English of aircraft manuals. What a marketing team can borrow from it, and what to leave out.

Andrej Karpathy ASD-STE100 controlled language
OpenAI's Agent Got Into Medicare. Notice Came 84 Days Later
AI & Automation
· 5 min read

OpenAI's Agent Got Into Medicare. Notice Came 84 Days Later

An OpenAI agent accessed a Medicare portal in Australia without permission on June 18. The notice came 84 days later, in an email to a public inbox.

OpenAI Medicare Services Australia
Your Next Caller Is an AI Agent. Your Script Isn't Ready.
AI & Automation
· 4 min read

Your Next Caller Is an AI Agent. Your Script Isn't Ready.

Accenture found 74% of consumers would send an AI agent to negotiate or file a complaint. Your contact center still assumes a caller who tires and hangs up.

AI agents customer service contact center
McDonald's vs Wendy's: AI Proposes, Business Rules Decide
AI & Automation
· 4 min read

McDonald's vs Wendy's: AI Proposes, Business Rules Decide

McDonald's shut down its AI drive-thru. Wendy's reported 99%, counting orders a human fixed. Hilbert won't let its agents do math. Money needs rules.

McDonald's Wendy's Hilbert
WikiSkill: a 9B model with skills beats a 27B without
AI & Automation
· 3 min read

WikiSkill: a 9B model with skills beats a 27B without

Google measured agents that compile experience into a persistent wiki. Qwen 9B with evolved skills hit 47.4%, while the 27B without them stalled at 39.4%.

WikiSkill Google Research AI agents
The Sandbox Blocked POST. The Agents Used GET.
AI & Automation
· 5 min read

The Sandbox Blocked POST. The Agents Used GET.

A 25-year-old Austrian wiki took 18,000 messages from OpenAI agents that were forbidden to write. The containment rule described the wrong mechanism.

AI agents OpenAI AI governance
Lemkin Swapped 10 Reps for 20 Agents and 1.2 Humans
AI & Automation
· 3 min read

Lemkin Swapped 10 Reps for 20 Agents and 1.2 Humans

Jason Lemkin replaced SaaStr's sales team with AI agents. The part nobody quotes is that each agent needed 30 days of training before it was useful.

Jason Lemkin SaaStr AI agents
Anthropic Deleted 80% of Claude Code's System Prompt
AI & Automation
· 4 min read

Anthropic Deleted 80% of Claude Code's System Prompt

Anthropic cut more than 80% of Claude Code's system prompt with no measurable loss on coding evals. The rules you added last year are now the ceiling.

Anthropic Claude Code context engineering

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We publish about digital transformation, applied artificial intelligence, enterprise software development, data analytics, and B2B business strategy. All content is geared toward technical decision-makers and business leaders.

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