Your Next Caller Is an AI Agent. Your Script Isn't Ready.
Accenture found 74% of consumers would send an AI agent to negotiate or file a complaint. Your contact center still assumes a caller who tires and hangs up.
Accenture found 74% of consumers would send an AI agent to negotiate or file a complaint. Your contact center still assumes a caller who tires and hangs up.
McDonald's shut down its AI drive-thru. Wendy's reported 99%, counting orders a human fixed. Hilbert won't let its agents do math. Money needs rules.
West Monroe avoided over $300,000 a year by building with ChatGPT and Codex what it would have bought. The saving holds because every tool has a review date.
Michael Hammer measured it at an insurer in 1990. Today AI drafts your campaign in minutes and the campaign still waits weeks. Time the wait, not the task.
Census and Minneapolis Fed data: nearly 4 in 10 information firms use AI, while hospitality, transport and construction sit below 1 in 10. Start at the office.
515 startups got identical AI tools and training. The random half shown where to put AI earned 1.9x the revenue. The bottleneck is mapping, not access.
MIT scored 4,470 S&P 500 annual reports. Non-tech firms stuck in AI pilots earn 2 to 3 points less net margin than firms that never started.
A 2024 report about Amazon Just Walk Out is circulating again on LinkedIn this week. The lesson for anyone buying AI automation still holds.
Private equity bought hundreds of accounting and law firms since 2021. It has sold a handful, because two buyers now price the same firm differently.
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